The Membership Administrator is responsible for managing the membership life cycle at ChattLab Makerspace, ensuring a smooth experience for both new and existing members while maintaining accurate records and financial accountability.

The Membership Administrator focuses on the following key areas:

• Membership Processing:
  • Handling new member applications and guiding applicants through the approval process.
  • Ensuring all required information is collected for membership records.
  • Communicating with applicants regarding their status and next steps.

• Member Records Management:
  • Maintaining accurate records of both new and existing members.
  • Requesting additional data from members as needed to ensure up-to-date information.
  • Ensuring compliance with membership policies established by the Board of Directors.

• Financial & Payment Processing:
  • Overseeing membership dues, ensuring that payments are processed correctly and on time.
  • Working with members to resolve any payment issues and ensure financial obligations are met.

• Membership Termination & Cancellations:
  • Assisting members who wish to cancel their membership, guiding them through the proper procedures.
  • Ensuring that cancellations are documented appropriately.

The Membership Administrator reports to the President and collaborates closely with:

• The Treasurer, to ensure proper payment processing and financial oversight.
• The Secretary, to maintain and update membership records as needed.

This role plays a critical part in maintaining member engagement, compliance, and financial integrity, supporting the makerspace’s mission of fostering a strong and well-managed community.